Last Updated: September 21, 2026

Welcome to the Luz The Cleaning Service website. By accessing or using this website, requesting an estimate, or contacting us through the website, you agree to these Terms & Conditions.

Website Use

This website is provided for general information about Luz The Cleaning Service and the residential cleaning services we offer.
You agree to use this website only for lawful purposes and not to interfere with its operation, security, or accessibility.

Cleaning Services

Luz The Cleaning Service provides residential cleaning services in Raleigh, North Carolina and surrounding communities.
Services may include regular maintenance cleaning, deep cleaning, move-in/move-out cleaning, and other residential cleaning services agreed upon with the customer.
The specific services provided during an appointment depend on the cleaning package selected, the condition and layout of the property, and any additional services agreed upon before the appointment.

Estimates and Pricing

Estimates may be based on information provided by the customer, including the size of the home, number of rooms, condition of the property, requested services, and cleaning frequency.

Customers are responsible for providing accurate information when requesting an estimate.

If the actual condition, size, or cleaning requirements of the property differ significantly from the information originally provided, Luz The Cleaning Service may discuss adjustments to the service or pricing with the customer before completing additional work.

Scheduling

Cleaning appointments are subject to availability and are not guaranteed until confirmed by Luz The Cleaning Service.
Customers are responsible for providing accurate contact information and any necessary instructions for accessing the property.

Access to the Property

Customers are responsible for providing safe and reasonable access to the property at the scheduled appointment time.
If our cleaning team cannot access the property or cannot safely perform the requested services, the appointment may need to be rescheduled or canceled.

Customer Responsibilities

To help us provide the best possible service, customers should secure valuables, important documents, medications, fragile items, and other sensitive belongings before the cleaning appointment.

Customers should also inform us in advance of any areas, surfaces, materials, pets, hazards, or items that require special care.

Pets

Customers should let us know about pets in the home before the scheduled cleaning. Pets should be safely secured when necessary so our team can perform the service safely and efficiently.

Cleaning Results

We make every reasonable effort to provide careful, professional, and detailed cleaning services.

Results may vary depending on factors such as the age and condition of surfaces, permanent stains, buildup, damage, discoloration, or other conditions that cannot reasonably be corrected through standard cleaning.

Damage or Concerns

If you have a concern about a cleaning service or believe an item or area of your property was damaged during service, please contact Luz The Cleaning Service as soon as reasonably possible so we can review the situation.

Website Information

We make reasonable efforts to keep the information on this website accurate and current. However, service descriptions, availability, pricing, service areas, and other information may change.

Submitting a form or requesting an estimate through this website does not by itself create a service agreement or guarantee an appointment.

Intellectual Property

Unless otherwise stated, the text, branding, graphics, photographs, logos, and other original content displayed on this website belong to Luz The Cleaning Service or are used with appropriate permission or licensing.
Website content may not be copied, reproduced, distributed, or used for commercial purposes without permission.

Third-Party Services and Links

Our website may contain links to or integrations with third-party platforms. Luz The Cleaning Service is not responsible for the availability, content, security, or practices of third-party websites or services.

Limitation of Liability

To the extent permitted by applicable law, Luz The Cleaning Service is not responsible for indirect or consequential losses resulting from the use of this website.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable law.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how information submitted through the website may be collected and used.

Changes to These Terms

We may update these Terms & Conditions periodically. Any changes will be posted on this page with an updated revision date.
Continued use of the website following an update constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by the applicable laws of the State of North Carolina.

Contact Us

If you have questions about these Terms & Conditions, please contact:
Luz The Cleaning Service
Raleigh, North Carolina
Serving Raleigh, Cary, Apex, Wake Forest, and surrounding Triangle communities
Please use the contact information provided on our website to reach us.