Last Updated: September 21, 2026

Luz The Cleaning Service respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, contact us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request an estimate, or schedule a cleaning service.
This information may include:
 

• Your name

• Email address

• Phone number

• Home or service address

• Information about your home, such as square footage, number of rooms, and cleaning needs

• Preferred cleaning frequency or service

• Any additional information you choose to provide
   

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website activity.

How We Use Your Information

We may use the information we collect to:
 

• Respond to inquiries and quote requests

• Provide estimates for cleaning services

• Schedule and manage cleaning appointments

• Communicate with you regarding your service

• Provide customer support

• Improve our website and services

• Maintain the security and functionality of our website

• Comply with applicable legal requirements
   

We do not sell or rent your personal information.

Website Hosting and Third-Party Services

Our website is hosted through Wix. Wix and other service providers used to operate our website may process certain information on our behalf in order to provide website hosting, forms, analytics, communications, scheduling, payment processing, or other website functionality.
These third-party services may have their own privacy policies governing how they handle information.

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, and improve the visitor experience.
Depending on the services enabled on the website, analytics tools may collect information such as pages visited, approximate location, device type, browser information, and interactions with the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

How We Protect Your Information

We take reasonable measures to protect the personal information submitted through our website. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Sharing Your Information

We may share information with trusted service providers when necessary to operate our website or provide our services. This may include website hosting providers, scheduling platforms, payment processors, communication providers, or other vendors that assist us in operating our business.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

Your Choices

You may contact us if you would like to:
 

• Ask what personal information we have about you

• Request that we update or correct your information

• Request deletion of information where applicable

• Ask questions about how your information is used

Certain information may need to be retained for legitimate business, recordkeeping, or legal purposes.

Children's Privacy

Our website and cleaning services are intended for adults seeking residential cleaning services. We do not knowingly collect personal information from children under the age of 13.

External Links

Our website may contain links to third-party websites or services. Luz The Cleaning Service is not responsible for the privacy practices or content of those third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, or business practices. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:
Luz The Cleaning Service
Raleigh, North Carolina
Serving Raleigh, Cary, Apex, Wake Forest, and surrounding Triangle communities
Please use the contact information provided on our website to reach us.